Support Programs

Customers have different service level requirements based on the nature of their business operation. Some have critical operations that can not tolerate even a short downtime. Benchmark Technologies provides several support options that will guarantee your business continuity when something goes wrong. From parts replacement to onsite technical support from experienced engineers, Benchmark Technologies will always be there to assist you.

• Next-business-day response
• Same day 4-hour response
• Custom programs

Benchmark Technical Support engineers have deep networking expertise and are trained to resolve network problems as quickly as possible to minimize downtime. Furthermore, Benchmark Technical Support engineers receive ongoing training and certification to provide customers with the most skilled team to address their issues.

Leveraging best practices and fostering a culture of continuous improvement, Benchmark offers high-quality technical support for its networking solutions by investing in its processes, people, and partnerships. Benchmark Technologies invests in its people through continuous education, providing customers a professional team with the networking expertise to quickly resolve issues.

Building or managing a business-size network is not an easy task. Managing your company’s communications networks can be a very complex task if you do not have the right knowledge and resources. To maintain your production network at all times requires many skills that are usually not found in a single technical resource. Benchmark Technologies can provide you with the peace of mind that your network will be up and running at all times and that if you have a problem you can count on specialized resources to support you.

• Professionals trained in multiple manufacturers – Our technical engineers are certified by leading manufacturers in the industry. We focus our training efforts on training our engineers with multiple technologies so they can master multiple products simultaneously. This allows us to manage large business networks with multiple brands with only one or very few resources.
• On-site technical support – We provide flexible service contracts that provide you with the right technical support your company needs.
• Certified Resources – At Benchmark Technologies we have multiple certified technical resources for all the manufacturers we represent. As a standard, we train and certify a minimum of 3 to 5 engineers for each product of the manufacturers we represent. This gives us the ability to have several resources available that can support you whenever you need us.
• Leadership – For over 23 years since its inception in 1994, Benchmark Technologies has provided the latest technology available to our customers. Every year we invest in training our resources. We also invest in testing and product development to implement new technologies that will help our customers to better manage their networks.
• History – We have talented resources committed to providing an unparalleled customer service. For many years we have been able to design and implement numerous business networks with extraordinary success. A large loyal customer base and a 100% satisfied customer rating is our greatest achievement.
• Quick Response – One might think that Benchmark Technologies is a small business. However, that is our biggest advantage. We are quick to deliver a project or service without much bureaucracy involved in our process. We are a highly specialized company in the IT industry.
• Human Relations – Benchmark Technologies has its own culture. We prepare our resources to focus on customer satisfaction and project success, and during their stay in the company they integrate that approach as part of their normal behavior. Our resources are trained to be honest, ethical and demonstrate courtesy with our clients.